Another Buyer Beware Story

BIG JOE

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Went to hookup the FW lastweek, noticed some screws had popped out under the belly near the Pin Box area. That kinda crap worries me so I pulled the body/skin off and took a look. Saw a broken weld:eek: Canceled the RV trip, pulled the whole belly pan off.

9 of the 16 welds on the Gusset/Brackets (left & right sides) that support the side wall had failed.:eek: :eek: :eek:

Everything was Ok when the rig was on the landing jacks... but as soon as the load was transfered to the FW hitch the frame & bedroom floor moved up about 2 inches.

NOW.. "The Rest Of The:cussing:Story". Called Keystone/Montana.

Told them the story and knowing my FW was out of Warranty but when you pay $50,000 for an RV, you would exspect it to last more than 5 years before structure failure. (GIT READY) She asked if I had installed a Bike Rack on the back, I said Yes. She said.. There's yer problem and cause for the Weld Failure sir.. when you install a Bike Rack, on the back, the vibration and weight will cause frame welds to fail:)roflmao :roflmao) . I said.. the welds are 30 feet away from the Rack.. she said: I sorry sir but thats the problem and >We< can't help you... You can take it to your nearest Keystone Dealer, they (and Only They) can take pictures and we MAY assist in repairs but thats all. I told her that the closest dealer was 50 miles away and I don't feel comfortable pulling a trailer with a broken frame, that far. I have a local Rv dealer, can I take it there ??? She said: NO Butl maybe you "BABY IT" ?????????... For 50 miles???????

I told her >>>> I did'nt just git off the "Short Bus"<<<<< and hung up.

Theres more to the story and a good outcome..but I just wanted to :rant :rant :rant

Joe
 
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RenoF250

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Bike as in bicycle or motorcycle? If the weight from a bicycle could cause a problem what would happen if you store stuff in the back of the RV? Does the manual say anything about not installing a bike rack? How do the welds look? Do they look like they were done properly? I would guess they used the wrong welding rod or something and just trying to come up with lame excuses.
 

BIG JOE

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Hi Robert,,

I called Lippert. They (He) said: Our frames are warrented for 2 years and they had NEVER heard of the frame/gusset failure I described, in 16 years with Lippert.

He went on to say that when he was a Field Rep for Lippert. When ever he saw a failure like mine... (read above again) he recommended a 3/16ths bracket be welded in place of the 3/32nds >strap< OEM material.... Which is what I had already done... But in addition I drilled & welded 8 1/2" Rosettes on the new brackets, welded to the main frame members.

Renof250...

Bikes, as in 2 aluminum Bicycles that weigh 28 pounds, total.

I home fab'd the rack out of 2 & 4" aircraft grade aluminum square stock. Bolted together, bolted to the rear leveling jack brackets that Keystone bolted to the frame. I did TT measurements, NOTHING was/is under any tension or stress. Bikes and Rack can't weigh more than 40 pounds.

I guess my point is.. As in just about everything these days.. No one stands behind their stuff. An RV, especially the Frame and Structure should last more than 5 years. Mine has Never been off-road or in any kind of stressfull situations... ecsept our Highway system(s) but that another whole story.

OH !! The welds? SAD commentary on QC?QA. Each was about 2" long, some had 1/2", some had 1/4" contact between the 2 surfaces. 2 had NO contact.

It's better now than it ever was tho.
 
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RoyBoy

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Joe, the problem is that 6.0 with all that monstrous torque, take it a little easier on the go pedal and things will last longer. :tongue2
 

Tbar

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OH !! The welds? SAD commentary on QC?QA. Each was about 2" long, some had 1/2", some had 1/4" contact between the 2 surfaces. 2 had NO contact.

It's better now than it ever was tho.

Sounds like their welds didn't tie in good. Were the welds standing up over the steel with visible groove on each side or was there a nice seemless transition between the weld and the steel???


Tbar
 

bushpilot

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I guess my point is.. As in just about everything these days.. No one stands behind their stuff.

blame the sue happy product liablity lawyers ! they PREVENT most from
saying or doing the RIGHT thing <like standing behind a product> !
 
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