Hope those folks at National Quick Start stand up soon.. I've dun some bisiness with them for a few years.. no issues.
I'll be track'n your results ?
Joe
Finally figured out how to get hold of a human on the other end of the line--they don't answer the numbers they give out -- and after several more miscommunications: a) it is fried, when did you buy it? ok, we'll take care of it and get it back to you...wait 2 weeks....call all the numbers again to find one that works, tried email, etc, finally got someone just to find b) it is fried -- when did you buy it? I'll call you back when we have more infor...wait a week..do the call routine thing again...and c) it is fried and we won't take care of it because stators aren't warrantied. Your alternator was fried! (Duh!)
At which point I pretty much lost my cool with the poor guy...he offered and I agreed to a $100 payment for a complete rebuild. This was on a Friday a.m. and he said he would get it done that day. I called on Monday to see where it was and they still hadn't done anything because the technician had the day off and he forgot. Tuesday my credit card got charged, and Wednesday 4 weeks and 4 days after sending it in, it was on my doorstep. Hooked it up and has been running fine for 2 weeks now.
I would not do business with them again just because of the "service" I (did not) experienced. I didn't ask for any special favors, I was polite until the call about 3 or so weeks into the mess; they just never would follow through if I didn't hound them to distraction. I don't care how good their product may be. And frankly, I'm still suspicious of an alternator that is running 14.6-14.8V when batteries are down a tad but what do I know? If it works, then it's now a $400 alternator and next time (if/when) it fries, I will go with a $175 alternator from a local repair shop. At least their phone number works. Maybe I'd have a different attitude if even once there was a sense of concern on the other end for how long this dragged along. No expression of regret, no apologies, no action, no effort, no nothing.
Thank goodness I had to be out of town most of the time and didn't need regular wheels. My wife was getting pretty tired of the chaueffeur service when I was in...although I did like that part!
PS: their number that gets an occasional answer is 616 606 5045. Not 616 785 7990 on their card...and I see now they've updated their website with this number...
I've become a fan of AGM Batts.. 2 in the 350, 2 in the 5'r and 1 in my boat. No Problems. Ya pay a bit more.. but NO routin maintenance. I get'm from Sears cuz Sears is everywhere.. Super Good [replacement] warrenty period, and a real good pro-rated warrenty after that.
