KRISTOLSON
Full Access Member
I got my 05 f250, 6.0 last summer, it had 34,000 miles on it, and i drove it about 800 miles home from chicago up to grand forks, ND. I decided I did not want to risk taking for granted that the dealer had done an oil change before they sold it to me, so I changed the filter, put in a Motorcraft from WM and oil, put in "commercial heavy duty engine oil, 15w-40" that we have in a drum in our shop. A couple days later I made my way to minneapolis, picked up a 22ft. crownline boat and towed it to the lake of the ozarks. About halfway there I let off the throttle coming to an intersection, and the truck just died. cranked, but would not restart. 37,4?? mi on the ticker. We had it towed to the ford dealer in bloomfield iowa, where they assured me they would diagnose it first thing on monday(it was saturday). so we got another truck from family in northern iowa, took the boat and continued on vacation. I talked to the dealership a few times while I was on vacation, found out that the h/p oil pump had gone out, as well as the reg(which I still question, I think it was just the reg. they wouldn't give me the old parts) the bill was something like $2200, and it was at this time I found out the warranty on the truck was voided, apparently by something the previous owner did(which I verified with ford, it sucks but it is true)When I was putting in my banks 6gun, the manifold was already drilled and tapped for a pyrometer, so I assume it was a tuner of some kind which voided the warranty before I got it. Anyway, was promised the truck done the following friday, to be picked up saturday when we came back through. well long story short, the truck wasn't done. they kept it through the weekend and until tuesday, when they finally said it was done and i could pick it up. well the first time I tried to pick it up, the truck had no power and I could hear a boost leak. turned right around and took it back. mechanic was gone. great, had to leave it another day... Let me tell you, bloomfield iowa is about as exciting as watching paint dry. I actually spent half of one day doing that....LOL. next day, started working on it right away in the morning right? nope crack of noon. when they finally had it done, I got in, 5 something in the afternoon, same as the day before. everyone gone but the general manager and the service manager. take it for a drive, now I can hear an exhaust leak. a bad one. great....
I tell the service manager that it is still not right, he says, "well my mechanic and I both drove the truck and found nothing wrong". did I mention all the guys at this place are named jim? jim, j.r., jimmy, and james!! he even has the nerve to tell me, "i took it down that road right up to 100mph and it didnt seem low on power to me"! Then I get the ultimate pisser offer..."how do we know it didn't leak when you brought it in here?" and then, "we cannot seal the exhaust properly because it is aftermarket". "If you would like we can put a factory system on". after some heated debate, I tell them I am taking the truck to someone who knows what the hell they are doing, and they are getting the bill. Back north to apple valley ford, south of minneapolis, drove into this ford dealership and it was like the clouds parted and a beam of light shined down on my beautiful superduty... they were able to fix the leaks in about 3 hours with no parts. cost about $448.00 more, but it was so worth it. after about 6 different phone conversations trying to get bloomfield ford to stand behind their work even a little bit, I gave up. Slimy slimy people!!I got a letter from the mechanic in apple valley stating that the problems I was having were due entirely to poor workmanship, and that everything that was leaking would have been taken apart in the repair they did. Then I simply turned it over to my credit card company... and after jumping through 15 or 16 hoops and sending copies of everything in triplicate to wells fargo, they were completley ready to issue me a credit for the whole repair plus the whole second repair! I explained to the that was not necessary, that I just wanted the $448 that I payed to apple valley, debited from the $2200 I payed to bloomfield. 3 quick months later I had my $448 back! Also, I filed a complaint with ford corporate. This is the response I got," all our dealerships are privately owned, so there is no way we can force them to stand behind their work, and we cannot control how much they charge. All we can do is file a formal complaint, and they will get a copy. And once they rack up a certain number of complaints,(probably like a million) the can lose their ford quality assurance service certification. Then a few more and they can lose their dealership licensing."
Well thanks for nothing ford... Pretty crazy that I just happened to find 2 dealerships on the polar opposite ends of quality in the same repair. I think I will become a ford dealer. Apparently all they have to do is pretend to fix things and collect money.
Also, another funny tangent, 2 months later, a friend of mine had a problem with the variable pitch prop on some kind of twin engine baron he was flying. He had to land at, you guessed it, bloomfield, iowa airport. Their mechanic flew down, pulled the prop, and found metal shavings in the oil. The whole engine was scrap.$250,000 turbine prop boat anchor. (I told him I knew a good shop in the area that could probably take a crack at the rebuild...LOL)It must be some kind of bermuda triangle. Stay away, at all costs.
I tell the service manager that it is still not right, he says, "well my mechanic and I both drove the truck and found nothing wrong". did I mention all the guys at this place are named jim? jim, j.r., jimmy, and james!! he even has the nerve to tell me, "i took it down that road right up to 100mph and it didnt seem low on power to me"! Then I get the ultimate pisser offer..."how do we know it didn't leak when you brought it in here?" and then, "we cannot seal the exhaust properly because it is aftermarket". "If you would like we can put a factory system on". after some heated debate, I tell them I am taking the truck to someone who knows what the hell they are doing, and they are getting the bill. Back north to apple valley ford, south of minneapolis, drove into this ford dealership and it was like the clouds parted and a beam of light shined down on my beautiful superduty... they were able to fix the leaks in about 3 hours with no parts. cost about $448.00 more, but it was so worth it. after about 6 different phone conversations trying to get bloomfield ford to stand behind their work even a little bit, I gave up. Slimy slimy people!!I got a letter from the mechanic in apple valley stating that the problems I was having were due entirely to poor workmanship, and that everything that was leaking would have been taken apart in the repair they did. Then I simply turned it over to my credit card company... and after jumping through 15 or 16 hoops and sending copies of everything in triplicate to wells fargo, they were completley ready to issue me a credit for the whole repair plus the whole second repair! I explained to the that was not necessary, that I just wanted the $448 that I payed to apple valley, debited from the $2200 I payed to bloomfield. 3 quick months later I had my $448 back! Also, I filed a complaint with ford corporate. This is the response I got," all our dealerships are privately owned, so there is no way we can force them to stand behind their work, and we cannot control how much they charge. All we can do is file a formal complaint, and they will get a copy. And once they rack up a certain number of complaints,(probably like a million) the can lose their ford quality assurance service certification. Then a few more and they can lose their dealership licensing."
Well thanks for nothing ford... Pretty crazy that I just happened to find 2 dealerships on the polar opposite ends of quality in the same repair. I think I will become a ford dealer. Apparently all they have to do is pretend to fix things and collect money.
Also, another funny tangent, 2 months later, a friend of mine had a problem with the variable pitch prop on some kind of twin engine baron he was flying. He had to land at, you guessed it, bloomfield, iowa airport. Their mechanic flew down, pulled the prop, and found metal shavings in the oil. The whole engine was scrap.$250,000 turbine prop boat anchor. (I told him I knew a good shop in the area that could probably take a crack at the rebuild...LOL)It must be some kind of bermuda triangle. Stay away, at all costs.
