Kevin Angstadt
SDD Junior Member
As fate would have it I went to start the truck in the parking lot of the Motel this morning and it did it again. It was raining. I called another tow truck and had it taken to the nearest dealer.
The truck started when we unloaded it off the truck. When they hooked it up to the computer the fault codes were P-0472, P-1316 and P-0261.
When I talked to the "service advisor" he told me that the diesel mechanic was off today and that it wouldn't be looked at until Monday. That meant I would have to rent a car as I was 350 miles from home.
The service manager took it upon himself to look at my truck. He was the one that hooked up the computer and diagnosed the problem. He took the inner fender out and checked the IDM connector. Sure enough it had moisture in it. He dried it out and sealed it up. I drove it 350 miles home in the rain and it never missed a beat.
I can never remember names very well but I will call the dealership on Monday and find out. As far as I'm concerned this man needs to be recognized for his commitment to service. I have never seen a service manager get his hands dirty and have the ability to work his way around the diagnostics in the computer. This man obviously worked his way up from being a mechanic. He diagnosed the problem and came up with a common sense approach to fix the problem. I'm impressed and grateful. He saved me hundreds of dollars on a rental car plus the agravation. All the one's I've ever seen might know what an engine looks like but that's about it.
Alexander Ford in Murfreesboro, TN fixed the problem. If I'm fortunate, the next time I have a problem I'll be in middle TN.
The truck started when we unloaded it off the truck. When they hooked it up to the computer the fault codes were P-0472, P-1316 and P-0261.
When I talked to the "service advisor" he told me that the diesel mechanic was off today and that it wouldn't be looked at until Monday. That meant I would have to rent a car as I was 350 miles from home.
The service manager took it upon himself to look at my truck. He was the one that hooked up the computer and diagnosed the problem. He took the inner fender out and checked the IDM connector. Sure enough it had moisture in it. He dried it out and sealed it up. I drove it 350 miles home in the rain and it never missed a beat.
I can never remember names very well but I will call the dealership on Monday and find out. As far as I'm concerned this man needs to be recognized for his commitment to service. I have never seen a service manager get his hands dirty and have the ability to work his way around the diagnostics in the computer. This man obviously worked his way up from being a mechanic. He diagnosed the problem and came up with a common sense approach to fix the problem. I'm impressed and grateful. He saved me hundreds of dollars on a rental car plus the agravation. All the one's I've ever seen might know what an engine looks like but that's about it.
Alexander Ford in Murfreesboro, TN fixed the problem. If I'm fortunate, the next time I have a problem I'll be in middle TN.