Predator for 7.3 Issues

[bcarricarte]

Well I originally had a predator in the 02 excursion, then I sold it (after returning the truck to stock) then tried an edge, which sadly fell off during driving and got damaged. So I bought a NEW predator and when I go to tune my truck it says that it cannot save my stock file because its a custom tune. I'm 200 percent sure that this truck was returned to stock before the edge and has not been messed with since. I called predator and they basically told me that the truck is not stock so the predator will not work. I'm sure the truck is stock. So any ideas or suggestions on why this may be.

 

[93turbo_animal]

Is there anybody else close with a programmer that they could try and see what theirs says? But with customer service like that I'd be thinking about sending it back and going with a different company willing to help you out

 

[powerboatr]

Well I originally had a predator in the 02 excursion, then I sold it (after returning the truck to stock) then tried an edge, which sadly fell off during driving and got damaged. So I bought a NEW predator and when I go to tune my truck it says that it cannot save my stock file because its a custom tune. I'm 200 percent sure that this truck was returned to stock before the edge and has not been messed with since. I called predator and they basically told me that the truck is not stock so the predator will not work. I'm sure the truck is stock. So any ideas or suggestions on why this may be.

this is easy
call diablo the predators (they are in south florida)makers and explain that your truck MIGHT still have the others tune in it, and the other tuner has departed this world and can not be found, so you bought a new predator and need help
you will need a cell phone or cordless and they will have you sit in the x and plug in the tuner and walk you through a backdoor procedure to return the truck to stock, then you can upload tunes from the predator at will

BE patient and explain the situation, they will help you out, BUT attitude is key..... trust me

 

[JRJ04]

this is easy
call diablo the predators (they are in south florida)makers and explain that your truck MIGHT still have the others tune in it, and the other tuner has departed this world and can not be found, so you bought a new predator and need help
you will need a cell phone or cordless and they will have you sit in the x and plug in the tuner and walk you through a backdoor procedure to return the truck to stock, then you can upload tunes from the predator at will

BE patient and explain the situation, they will help you out, BUT attitude is key..... trust me

x2...i went through that exact procedure with them when i had my predator because the superchip i had on there before corrupted the stock program. they'll get you set up...great people to deal with.